Frequently Asked Questions

The brand is Seth Brand Tech Care. It's my one-person practice. I fix broken websites, contact forms, email problems, and hacked sites for South Bay small businesses. Based in Torrance, remote across the U.S.

I'm based in Torrance, CA. I work with clients across the U.S. by email and shared docs. No calls needed unless you want one.

• Email and form messages go directly to me, from first message through delivery.
• Recommendations stay tied to what your business actually needs. Nothing padded.
• Pricing and scope are explained before work starts.
• Technical cleanup and design thinking happen in one place instead of being split across multiple vendors.

The core work falls into three buckets: website design, website support, and website management. Covers new builds, redesigns, landing pages, troubleshooting, integrations, speed work, cleanup, and ongoing maintenance.

Absolutely. A lot of my projects start with an existing site that needs cleanup, clarity, performance work, better lead flow, or just a more credible look.

Service businesses, local operators, appointment-based brands, repair and trade businesses, consultants, nonprofits, churches, and solo owners who want one accountable expert instead of getting bounced between specialists.

Most work is scoped at a flat rate around the actual job. If the request is broad or messy, I'll first point you to the most useful next step — whether that's a Tech Care Audit, a defined repair, or a larger project quote.

For most project work, I ask for a deposit to begin. The remaining balance is due before final handoff. Support and maintenance work can be one-time or recurring, depending on scope.

Payments are handled securely online through Stripe. When a fixed-price service qualifies for a direct checkout link, I include that with the response so the process stays simple.

• You send the request through the contact form.
• I review what you need, what's broken, and what you've tried.
• You get a clear recommendation, scope, and next step.
• The work is completed directly by me with updates along the way.
• Handoff includes clear notes, launch details, or post-fix guidance.

• Simple website projects: often 2 to 4 weeks.
• More complex builds or redesigns: often 4 to 8 weeks.
• Technical fixes and cleanup work: sometimes same day, often within days depending on complexity.
• Landing pages: often faster than a full build when the offer and scope are clear.

That depends on the scope. The quote defines what's included before work starts. If a request grows beyond the original scope, I call that out clearly instead of slipping in surprise charges.

I work across WordPress, Wix, custom-coded sites, analytics setups, forms, CRM integrations, booking tools, payment systems, DNS, hosting, and the practical infrastructure around business websites.

Yes. Torrance, CA. Remote across the U.S. No call center. No overseas team. Just me.

Yes. Slow sites, broken forms, plugin conflicts, domain or DNS problems, analytics issues, post-change cleanup, and security troubleshooting when a site is acting up.

Yes. Ongoing support is available through care plans and scoped follow-up work. Existing clients get priority.

I aim for within 2 business days on new inquiries. Existing care-plan clients and urgent live-site issues get prioritized first.

Yes. When the project calls for it, I walk you through updates, content changes, platform basics, and what to monitor after launch so you're not left guessing.