Terms of Service

1. Acceptance of Terms

By accessing and using Seth Brand Tech Care services, you accept and agree to be bound by the terms and provision of this agreement.

2. Services Description

Seth Brand Tech Care provides the following services:

  • Website design and development
  • Tool integration for existing websites
  • Brand positioning and visual direction as part of website projects
  • Website maintenance and support
  • Technical consulting and guidance

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information for your project
  • Respond promptly to requests for feedback and approvals
  • Provide necessary content, images, and materials in a timely manner
  • Ensure you have rights to use any content you provide
  • Make timely payments as outlined in your service agreement

4. Payment Terms

Payment terms are as follows:

  • 50% deposit required to begin work on most projects
  • Final 50% due upon project completion before delivery
  • Monthly services billed in advance
  • All payments are non-refundable except as specified in writing
  • Late payments may incur additional fees

5. Project Timeline

Project timelines are estimates based on client cooperation and timely feedback. Delays caused by client response times or content delivery may extend project completion dates.

6. Revisions and Changes

Each project includes a specified number of revisions as outlined in your service agreement. Additional revisions beyond the included amount will be billed at the current hourly or project rate stated in your agreement.

7. Intellectual Property

Upon final payment, clients receive ownership of the final deliverables. Seth Brand Tech Care retains rights to:

  • Use the project in our portfolio
  • Reuse code, techniques, and processes for other clients
  • Retain ownership of tools, software, and systems developed

8. Confidentiality

Both parties agree to keep confidential all proprietary information shared during the course of business. This includes but is not limited to business strategies, customer lists, and technical information.

9. Limitation of Liability

Seth Brand Tech Care shall not be liable for any indirect, incidental, special, or consequential damages resulting from our services. Our total liability shall not exceed the amount paid for the specific service in question.

10. Termination

Either party may terminate the agreement with written notice. Clients are responsible for payment for all work completed up to the termination date.

11. Warranty

Seth Brand Tech Care will perform services in a professional manner. Any support window, revision period, or post-launch assistance is limited to what is specifically stated in your quote, checkout, or service agreement.

12. Third-Party Services

Seth Brand Tech Care is not responsible for the performance, availability, or policies of third-party services including hosting providers, domain registrars, or software platforms.

13. AI-Assisted Communication

Seth Brand Tech Care uses automated AI assistants (including "Hailey," our AI receptionist) to answer phone calls, respond to text messages, and power the website chat widget. By contacting Seth Brand Tech Care, you acknowledge and agree that:

  • Your call, text, or chat may be answered by an automated AI assistant, not a human
  • The AI assistant discloses its automated nature at the start of every interaction
  • Call recordings, transcripts, and audio logs are not stored by Seth Brand Tech Care or our AI provider
  • Information you provide to the AI assistant (name, business, issue, contact details) is forwarded to Seth Brand for follow-up
  • The AI assistant does not make decisions about pricing, project scope, or whether to accept you as a client — all substantive decisions are made by Seth Brand personally
  • AI-generated responses are provided for convenience and information gathering only. They do not constitute binding quotes, estimates, or service agreements. Any pricing, timeline, or scope information provided by the AI assistant is unofficial and subject to written confirmation by Seth Brand
  • Seth Brand Tech Care is not liable for errors, omissions, or inaccuracies in AI-generated responses. The AI assistant is a message-taking tool, not a source of authoritative information about services or pricing
  • If you prefer to communicate with a human, you may email [email protected] at any time

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the state or federal courts located in Los Angeles County, California.

15. Changes to Terms

Seth Brand Tech Care reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

16. Contact Information

For questions about these Terms of Service, please contact:

Last updated: July 14, 2026